Services Australia is reminding Medicare, Centrelink and Child Support customers that there are some changes to payments and services during the upcoming Christmas and New Year period. 

All service centres and most phone lines will be closed on Monday December 25 through to Wednesday December 27, and on Monday January 1, 2024.

Services Australia General Manager Hank Jongen said the date that some customers report or receive their payment will change, but that customers can be assured that these payments will still occur.

“If your regular reporting or payment date falls on a public holiday, it will be changed to the day beforehand,” Mr Jongen said.

“It’s important to remember this is not an extra payment, it’s your regular payment made early. You may need to budget carefully so this payment lasts until your next payment is due.”

Mr Jongen said self-service options would continue to be available during the holiday period. 

“You can check if your reporting or payment date has changed using your Centrelink online account through myGov, or through the Express Plus Centrelink mobile app,” Mr Jongen said.

“The myGov app, Express Plus app, and our phone self service lines will be available 24/7, so customers can still do what they need whenever it suits them.

“Whether you’re reporting income, submitting claims, or applying for an advanced payment, these options are the easiest way to do business with us, both in and out of the holiday season.”

Critical services for Medicare providers, such as PBS authorities and the Australian Organ Donor Register, remain available over this period.

Find out more about holiday reporting and payment dates at: servicesaustralia.gov.au/holidays