Patients give thumbs-up to care

Bass Coast Health asked patients about their treatment, as part of Patient Experience Week on April 25 – 29.

Patients gave the service a thumbs up.

“Bass Coast Health (BCH) staff are striving hard to give patients and consumers the best possible care, from inpatients at Wonthaggi Hospital to consumers of our Allied Health services at Phillip Island Health Hub,” a BCH spokesperson said.

“We acknowledge that everyone at BCH has a role to play in ensuring our patients and consumers have a positive experience. This includes every staff member, such as nurses and doctors who provide medical attention to our patients, porters who move patients around Wonthaggi Hospital to wherever they need care, and cleaners who keep our facilities hygienic and safe.

“Behind the scenes, kitchen staff are enhancing our patients’ stay by providing quality meals and administration staff are ensuring the necessary paperwork is complete to ensure patients’ surgery and appointments run smoothly.”

Beverley Arnott was in the acute ward at Wonthaggi Hospital and said she had always liked the staff, given her most recent stay was not her first.

"The staff are always brilliant. I've got confidence in them because they are attentive and caring.

“I feel like I'm in safe hands here," she said.

Fenella King was in the Wonthaggi Hospital acute ward, recovering from surgery.

She is very familiar with the hospital, as she is a theatre nurse with BCH, and appreciated the opportunity to see the surgical process from a patient's perspective.

"Everybody has been kind and supportive. I've had great care and help, from the theatre and ward nurses, to the physiotherapist," she said.

Bass Coast Health said patient experience and feedback shapes the way it delivers services to make the experience better for patients in the future.

Patients can provide feedback by the independent not-for-profit organisation, CareOpinion Australia. 

They can do this safely and anonymously online at: www.careopinion.org.au/tellyourstory. 

They can also provide feedback by phoning the BCH Quality department on 5671 3365 or emailing quality@basscoasthealth.org.au.